Return to Help Index| Pricing and Billing | |
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| How do I change my credit card information on an existing order? | |
If your card is lost or stolen, you may update your card information. Updating your credit card information online will only use the updated credit card information for future orders. If you wish to change the card information on an existing order, you must call us at 910-645-2172. |
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| Do I have to pay sales tax? | |
| You only have to pay sales tax if you are located in the same state as our warehouse. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged within 24 hours prior to shipment of your item(s) With most internet orders, there is a pending charge for the total amount of your order on the account you used for the purchase. This amount is deducted from your balance, but do not actually clear your account. We charge your card when it goes into the shop to be built or when it ships, depending on what you ordered. What is the reason for this held charge? This let's us know that it is a valid account and it also checks your the billing address and CVV2 code you entered to the billing address on the card. This helps prevent identity theft. Your card will be charged when it goes into the shop to be built or when it ships. You then should receive a tracking number. |
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